Complaints Policy

Please let us know if you are unhappy with our service so we can resolve it.

We strive to provide our clients with the best possible service and treat them equally. If something isn’t quite right, we appreciate the chance to figure out what went wrong so we can fix it.

Our complaints procedure is intended to:

  • Make it easy for you to report your complaint.
  • Ascertain that we fully comprehend and investigate what went wrong.
  • Resolve the argument fairly and timely, and ensure you’re satisfied with the result.

How to Make a Complaint

Complaints should be sent to complaints@funding11.com for the fastest response. You may also write to Funding11, Floor 37, One Canada Square, Canary Wharf, London E14 5AA.

How much time will it take?

We strive to accept complaints the same day they are received and address them within 12 working days (or seven working days if urgent). If we cannot do so, we will contact you within the time frame and explain why and when you should expect a complete answer. We’ll keep in touch with you until your complaint is resolved.

Apply online. It will only take a minute and
will not have any impact on your credit score.

Apply Now